La hospitalidad en la prestación del servicio turístico.Una revisión sobre sus planteamientos teóricos en la revista International Journal of Hospitality Management, 2004-2013
Hospitality in the provision of tourist service. A review of their theoretical approaches in the International Journal of Hospitality Management, 2004-2013
Palabras clave:
hospitalidad, turismo, anfitrión, huésped, teoríaResumen
Hoy en día, los intercambios llamados hospitalarios se han multiplicado a nivel mundial en gran medida por dos fenómenos globales: los movimientos sociales y migratorios y el turismo. En el estudio de estos comportamientos se reconocen como enfoques explicativos al filosófico y al comercial, siendo el segundo el que da cabida a los planteamientos teóricos que explican la hospitalidad en la prestación del servicio turístico. Con el objetivo de realizar un análisis sobre dichos planteamientos y profundizar en la explicación sobre la interacción anfitrión-huésped en la hospitalidad turística, en el presente artículo se presentan los resultados de una exhaustiva revisión de los artículos científicos del International Journal of Hospitality Managemen, llevada a cabo a través de un análisis de contenido. El análisis permitió caracterizar dos ejes de explicación teórica: los estudios micro-relacionales y los estudios meso-relacionales. La investigación revela, además, que el carácter comercial de esta relación ha modificado el sentido humano de la hospitalidad.
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