Monetary rewards in a tourism organization: A study-case based on an auto-ethnography: Recompensas monetarias en una organización de turismo: Un caso de estudio basado en una autoetnografía

Maximiliano E.  Korstanje

Authors

Maximiliano E. Korstanje Universidad de Palermo- Argentina

Keywords:

Psychological motivation, Monetary Awards, Conflict, Trust

Abstract

Over years, management and marketing has been influential and useful to organize the working condition in modern corporations in tourism fields. The classical literature suggests that motivated workers enhance their commitment respecting to the goal of corporation. In this process, the assistance of managers is vital to achieve the success. In doing so, the program of incentive (monetary awards) gives to workers a reason to internalize management decisions. This not only is not truth but also, we have found in this case-study opposite evidence. The capital somehow, disorganizes the human relations and harmony in service organizations. Of course, outcomes of this review should not be extrapolated to other unit of analysis; this is valid only for this organization.

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Recompensas monetarias en una organización de turismo: Un caso de estudio basado en una autoetnografía